DMKT303 RETAIL MARKETING JULY-AUGUST 2025
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Description
| SESSION | JULY-AUGUST 2025 |
| PROGRAM | MASTER OF BUSINESS ADMINISTRATION (MBA) |
| SEMESTER | III |
| COURSE CODE & NAME | DMKT303 RETAIL MARKETING |
| Â | Â |
| Â | Â |
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Assignment Set – 1
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Q1. The segmentation of retail consumers must follow different bases to justify profitability. Explain the context with examples of each bases. 10Â Â Â Â Â
Ans 1.
Retail consumer segmentation is the division of a large and varied customer base into smaller, more uniform groups sharing similar characteristics. This process is vital for profitability because it enables retailers to customize products, pricing, promotions, store design, and communication, leading to higher customer satisfaction, increased sales, better inventory turnover, reduced marketing waste, and stronger loyalty.
Geographic Segmentation This base groups customers according to location factors such as country, state, city size, climate, or urban/rural areas. Preferences differ regionally due to
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Q2. What are the key components of the strategic retail planning process?      10      Â
Ans 2.
The strategic retail planning process is a comprehensive, step-by-step framework that guides retailers in setting long-term goals, allocating resources effectively, and adapting to changing market conditions to achieve sustainable growth and profitability.
Defining the Business Mission The process begins with a clear mission statement that defines the retailer’s purpose, core activities, target customers, and unique positioning. For
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Q3. State the concept of retail merchandising. Discuss in detail the steps followed in the merchandise management process.           2+8    Â
Ans 3.
Concept of Retail Merchandising
Retail merchandising refers to the planning, development, and presentation of products in a retail store with the objective of increasing sales and enhancing customer satisfaction. It involves deciding what products to sell, in what quantity, at what time, and how they should be displayed to attract customers. Effective retail merchandising ensures that the right merchandise is available at the right place, in the right quantity, and at the right time, thereby
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Assignment Set – 2
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Q4. Explain the different pricing strategies that retailers adopt to achieve their short-term and long-term goals. 10
Ans 4.
Pricing is a critical decision in retail management as it directly influences sales volume, profitability, and customer perception. Retailers adopt different pricing strategies to achieve their short-term objectives such as increasing sales or clearing inventory, as well as long-term goals like brand positioning and customer loyalty.
Short-Term Pricing Strategies
Retailers often use promotional pricing to achieve immediate sales growth. Discount pricing,
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Q5. Discuss in detail the different approaches that retailers use to enter international markets, providing relevant examples for each mode. 10Â Â Â Â Â Â Â Â Â Â
Ans 5.
International market entry allows retailers to expand beyond domestic boundaries for growth, diversification, and higher profits. However, it involves risks like cultural differences, regulations, and competition. Retailers choose entry modes based on control desired, investment level, risk tolerance, and market characteristics. The main approaches range from low-commitment exporting to high-commitment ownership modes.
Exporting This is the lowest-risk entry mode where retailers sell products to foreign markets
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Q6. Provide a detailed explanation on the key components of Customer Relationship Management (CRM). 10Â Â Â Â Â Â Â Â Â Â Â
Ans 6.
Customer Relationship Management (CRM) is a strategic approach that integrates processes, technology, and people to acquire, retain, and grow profitable customers. In retail, effective CRM builds long-term relationships, enhances loyalty, increases lifetime value, and provides competitive advantage through personalized experiences.
Customer Identification The foundation involves collecting and organizing customer data across touchpoints. This includes demographics, transaction history, preferences, and
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